why?

Why does an airline reply to your on line booking with not simply the confirmation code or record locator, but at least one if not two pages of self congratulatory detail which is a waste of paper, not to mention the trees of our nation's forest?  Why does an airline ask you to comment upon a recent flight with a form giving one to ten on a scale of appreciation or approbation which does not allow you to indicate anything about the particulars of the flight, like the steward who told you he would be coming through just before take off to put your cane into the overhead, while in fact a brusque and thoroughly disagreeable colleague swept through slamming overhead doors shut and almost broke off my hand as i tried politely to hand him my cane?  Why do airlines think you care about the quality of service when the planes have seats that are too small, boarding procedures that are sadistic, grotesquely meager snacks, and in every way evidence the complete surrender of this nation to the most vicious capitalistic aggrandizement imaginable?  What a joke to ask why I chose airline A over airline B?  As though there were a splendid display of choice on my monitor!  Why is it that the nation's journalists and politicians cannot acknowledge how grotesque airline service is in this country?  Along with most other services?  The ground transportation system is in complete disarray, not just at airports going to cities; one thinks of Heathrow's Paddington Express, or the train into the city at Charles DeGaulle, or even bella Roma now has a quick direct train to the central train station, not to mention Frankfurt and on and on and, this is becoming the norm everywhere, but not here.  That pathetic SkyTrain at JFK with the interminable walk which no one my age could ever manage to traverse is their pride and joy.  Pathetic.  I live in a city with supposedly a population that is over fifty percent made up of people over eighty.  I probably have the numbers all wrong, I usually do.  But there is the meanest limited public transportation system.  Here in the south according to old time southern friends of mine, the public transportation system has been systematically starved so that poor blacks will have no way out of their ghettos. Public transportation ceases to function when the sun goes down here in this city.   And so old folks of any race have no way in the evening to go the theater, film, symphony unless the jump in their cars and drive out blindly into the night.  Why, O Lord, why?